Terms and Conditions

Terms and Conditions
Maison Douce Online Store
Last updated: [May 2025]

Welcome to www.maison-douce.com. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By placing an order on our website, you agree to be bound by these Terms.

1. General Information

Maison Douce is an art collective and online store offering artworks, editions, and related products. All products are sold by:
Maison Douce
Marc T. Suess
Timmermannstr. 9
22299 Hamburg
Germany
Email: hello@maison-douce.com
Website: www.maison-douce.com

2. Orders and Contract

All orders placed through our website are considered offers to purchase and are subject to our acceptance. We reserve the right to refuse any order at our discretion.

You will receive an order confirmation via email after placing your order. The contract is concluded once the order is confirmed.

3. Prices and Payment

All prices are listed in EUR and include VAT. Shipping costs are shown separately at checkout.

We accept payment via PayPal, credit card, Klarna. Payment must be made in full before the order is dispatched.

4. Shipping and Delivery

We currently ship only within the European Union (EU). Orders placed with delivery addresses outside the EU cannot be processed or fulfilled. Shipping times and costs may vary depending on the destination within the EU and will be displayed during checkout.

Maison Douce is not responsible for delays due to customs, shipping carriers, or unforeseen circumstances.

5. Returns and Refunds

All products sold via www.maison-douce.com are individually finished or created on demand. Each item is crafted as a unique work or produced specifically for the customer after an order is placed.

As such, we are unable to offer refunds or accept returns in accordance with § 312g Abs. 2 Nr. 1 BGB (German Civil Code), which excludes the right of withdrawal for goods that are made to the consumer’s specifications or clearly personalized.

By placing an order, you acknowledge and accept that your purchase is custom-made and non-refundable.

6. Intellectual Property

All artworks, texts, images, and designs featured on www.maison-douce.com are the intellectual property of Maison Douce or its artists. They may not be copied, reproduced, or used without prior written permission.

7. Liability

Maison Douce is not liable for damages caused by improper use of the products or by external influences (e.g., shipping delays, customs issues, or force majeure).

8. Privacy

We process your data in accordance with our Privacy Policy and applicable data protection laws. We only collect data necessary for fulfilling your order and improving your experience.

9. Governing Law

These Terms and any disputes arising from them are governed by the laws of Germany, without regard to conflict of law principles.

10. Contact

If you have any questions about these Terms, feel free to contact us at: hello@maison-douce.com